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Frequent questions

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It takes 24 working hours to process your order and then between 5 and 15 days to deliver it.


DO YOU SHIP TO ANYWHERE IN THE WORLD?

So is. We ship worldwide.


WHERE THEY ARE LOCATED?

Our offices are located in Freiburg, Switzerland.


HOW I CAN KEEP TRACK OF MY ORDER?

You will receive an email with your tracking number once your order has been shipped. Updating the tracking information in the system may take 2-3 business days.


WHAT IF MY PRODUCT IS DEFECTIVE?

We offer a guarantee

If your product is defective, you have 14 days after receiving it to contact us. Email us at support@slimsenora.com. We will look for the solution that best suits your needs.


IS YOUR SITE SECURE?

This site is 100% secure. And to tell the truth, we could even say that it is 300% safe.