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Return policy

SATISFIED OR REFUNDED
Are you not convinced by our girdle? No problem, you can return it free of charge  choosing a refund in the form of a voucher and receiving a discount code by email within a maximum period of 10 days from the moment we receive your package in Slimsenora.
You have 30 days from receipt of your purchase to return one or more items of your order. After this period, unfortunately we will not be able to offer you a refund or an exchange.
To be entitled to a return, the item must be in perfect condition, in its original packaging, with its labels and without wear. You must also present us with a receipt or proof of purchase.
 
Refunds
If your return request is approved, you can also choose to have your money back using your original form of payment. You must bear the shipping costs of returning the product.
Delayed or lost refunds
If you have not yet received your refund, please check your bank account first. Then contact your credit card company, as there may have been a delay before your refund is officially shipped. If it also does not solve the problem, contact your bank. Processing time often elapses before refund is visible
If after completing all these steps you still have not received the money, please contact us at support@slimsenora.com.
Cambios
We will replace an item if it is defective, damaged, or the size is not right for you. In this case, please send your request by email to support@slimsenora.com. In the event of a change, return shipping costs are borne by us.
Presents
If the returned item was identified as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the person who gave you the gift, who will then know that you have returned the item.
Shipping
In order to exchange or refund your item, you must return it to the following address:
Slimsenora Impasse des Cîmes 7, 1752 Villars-sur-Glâne, Suisse.
If you send an item with a value of more than 75 euros, you should consider using a delivery service that allows you to track the shipment or take delivery insurance. We do not guarantee that we will receive the item you return.